Returns and refunds.
We want you to understand how order issues are handled.
Contact us about an order issue
If your order arrives damaged, incorrect or incomplete, contact Serenua promptly with your order details and clear photos where relevant.
Returns and exchanges
For hygiene and product-quality reasons, return or exchange requests are reviewed individually based on the item, its condition and applicable consumer-protection requirements. Please contact us before sending any item back so we can provide instructions.
Refunds
If a refund is approved, Serenua will confirm the amount, method and expected processing time with you directly.
Contact chidimmaugwunwa746@gmail.com or WhatsApp +234 907 536 1768.